Refund policy

 

Return & Refund Policy — Heyly Beauty

At Heyly Beauty, customer satisfaction is important to us. We carefully inspect and package our products before shipment and want you to feel confident with every purchase.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must be unused, unopened, and in its original packaging and condition. Proof of purchase or an order number may be required.

For health, hygiene, and safety reasons, opened, used, tested, or unsealed skincare, cosmetic, and personal-care products cannot be returned.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at jmadridbeauty@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the product and packaging so we can review your request and provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the product was received damaged, defective, or incorrect.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Please contact us before sending a return. Returns sent without prior authorization may not be accepted.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit-card provider to post the refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened, used, tested, or unsealed skincare or beauty products. Gift cards and items marked Final Sale are also non-returnable, except where otherwise required by law.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to cancel or modify it.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

Heyly Beauty
Email: jmadridbeauty@gmail.com

We appreciate your business and thank you for choosing Heyly Beauty. 💗