Frequently Asked Questions
Are your products authentic?
Yes. Heyly Beauty is committed to offering authentic beauty and skincare products sourced from trusted suppliers and distributors.
How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. shipping typically takes an additional 3–5 business days.
How much is shipping?
Standard U.S. shipping is $6.99. We offer free standard shipping on orders of $50 or more.
How can I track my order?
Once your order ships, you will receive an email with your tracking information.
Can I return a product?
Please review our Return/Refund Policy for complete information about returns and eligibility.
Can I return an opened skincare or beauty product?
For hygiene and safety reasons, opened or used beauty and skincare products may not be eligible for return. Please review our Return/Refund Policy for details.
How can I contact Heyly Beauty?
You can contact us through our Contact page. We’ll be happy to assist you with questions about your order or our products.